Manuals or user guides for your HP Officejet J All-in-One Printer series. Try our HP Print and Scan Doctor to solve these issues, and more. This document describes the external parts of the HP Officejet J Series All-in -One, including Presents the Scan To menu for selecting a scan destination. HP Officejet J All-in-One Printer series . How to setup and use your printer. Learn how to set up your HP Printer, print, scan and fax.

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How does HP install software ro gather data? Issue When you scan, officcejet, or fax from the automatic document feeder ADFthe product does not pick up any pages at all. Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

The quality of the paper can also make a difference. Use only good quality paper that meets product specifications.

Follow these steps to check the condition of the paper. Remove the stack of paper from the document feeder tray. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.


The ADF does not accept photo paper.

HP Officejet J6400 All-in-One Series – Description of the External Parts of the HP All-in-One

Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the document feeder tray. The product can only process one type of paper at a time. Reload the original document print side up in the document feeder tray. Do not load more than 35 pages in the document feeder tray.

Larger stacks of paper can lead to pick problems. If these steps resolved the issueyou do not need to continue troubleshooting. If the issue persistscontinue to the next solution.

HP Officejet J All-in-One Printer series | HP® Customer Support

Clean the ADF rollers and the separator pad Dust or paper residue on the offiejet or separator pad inside the ADF can cause paper feed issues.

A clean, lint-free cloth, or any officenet that will not come apart or leave fibers. Press the Power button to turn off the product. Location of the ADF rollers and separator pad. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

Press the Power button to turn on the product. Perform a partial reset Perform a partial reset to restore the product settings to the default values. A partial reset might remove all speed dials and other settings from the product memory. Press and hold the and 3 buttons at the same time while plugging the power cord into the rear of the product.


If the product does not turn on, press the Power button to turn it on. Service or replace your HP product if you completed all aeries steps. To see if your product is still under warranty, go to the warranty check website http: Contact HP Support to schedule a repair or replacement.

Load pages on the scanner glass manually Your HP product can operate sufficiently by performing the desired task one sheet at a time. Follow these steps to load the document officejet the scanning glass manually.

Raise the scanner lid.

HP Officejet J All-in-One series (CBA) | Advanced Office Systems, Inc.

Load one page of your original print side down on the right front corner of the scanner glass. Load a page on the scanner glass. When the product scans, copies, or faxes the page, raise the scanner lid, remove the page, and then load another page on the scanner glass. Repeat steps 5 through 7 for each page of your document until the task is complete. Europe, Middle East, Africa. Asia Pacific and Oceania.

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